Feedback/Complaints

At MHRN and Anthony Hotchin Physiotherapy we are committed to providing a Client Centred service and we are always looking for ways to improve. 


If at any time you have any feedback or complaint regarding your experience with MHRN or Anthony Hotchin Physiotherapy, please first contact us directly via phone or email, if you feel comfortable to do so. If you wish to remain anonymous, please use the form below. 


ph: Director - Anthony 0419 397 872 or Practice Manager - Suzie 0409 001 543


email: mhrn@melbournehomerehabilitationnetwork.com.au


All feedback, both positive and negative, is used by MHRN and Anthony Hotchin Physiotherapy to evaluate services and to make changes to ensure everyone is safe and satisfied and to improve the quality of the service we provide.


If you are not satisfied with the way a complaint has been handled or the outcomes achieved, or you do not feel comfortable to discuss the complaint directly with us, please contact the following:


NDIS clients

You may contact the  NDIS Quality and Safeguards Commission via phone 1800 035 544 or fill in an online complaint form

https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF


Non-government funded clients with a disability aged 16-65

You may seek advice from The National Disability Abuse and Neglect Hotline - phone 1800 880 052 or 

Victorian Disability Services Commissioner - phone 1800 677 342


Client over 65 years

You may contact the Aged Care Quality and Safety Commission online or by calling 1800 951 822. Anyone can make a complaint and the

service is free. You can complain anonymously, confidentially or openly.


Feedback anonymously if you prefer

Melbourne Home Rehabilitation Network ABN 99643794140
Anthony Hotchin Physiotherapy ABN 36 462 073 947